Terms of Service
We reserve the right to make changes at any time without notice.
- Access
- Appointments
- Customer Privacy
- Guarantee
- Limitation of Service
- Payment
- Pricing
- Software & Licensing
- Third Party Links
Access:
A person of at least 18 years of age must be present during the entire time period services are provided. A SCOTTpc.com technician must be granted full access to the equipment for service, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.
Appointments:
To change your appointment, please call SCOTTpc.com at least 24 hours before your scheduled time.
Customer Privacy:
SCOTTpc.com has put in place appropriate protective measures to safeguard and secure the information we collect. The information provided through this web site is used for intended purposes only, including billing, reminders, scheduling, technical support, and web site statistics. We do not share any personal information with other parties unless required to do so by authorized law enforcement personnel. We do not use or share personally identifiable information in ways unrelated to our privacy policy.
Guarantee:
All replacement or upgrade parts are sold "as-is" and include a 30 day warranty against manufacturer defect from date of purchase only. All parts are considered "special order" and are exempt from advertised discounts (which are represented clearly as service rate only discounts).
Our customer satisfaction guarentee does not protect against power surges, incompatibility issues, viruses & spy-ware, or user errors. Our guarantee does not assume responsibility for or extend the life of any pre-existing product or service warranty or insurance coverage. A technician will always wait for direct approval from you before proceeding with actions that may violate existing warranty or insurance coverage.
Limitation of Service:
SCOTTpc.com reserves the right to deny services ordered and instead refund any payment, wholly or in part, on the basis that the minimum system requirements are not met, or the technical needs (including wiring or overcoming physical or technical barriers) or other unusual or extensive requirements or conditions determined to be beyond the scope of our services. Equipment left in-shop will be considered abandoned after 60 days without customer contact.
Payment:
Customer payment acknowledges return / reciept of equipment and software CDs, and overall satisfaction with services provided. All payments are due on completion of service. All credit card transactions are processed via PayPal.
Pricing:
- On-site service standard rate: $100 per/hour.
- In-shop service standard rate: $50 per/hour.
If your two year old computer had been crippled by a virus or other critical problem, wouldn't you need to retrieve the information you had (if possible), and restore your computer to like-new condition? The cost to complete service on-site could easily exceed the value of your computer in most cases take more than a day to complete. The same service performed In•Shop over two to three days would cost about $250.00 including pick-up & delivery, printer re-installation, and network setup (does not include sales tax or replacement parts).
Software & Licensing:
It is your responsibility to provide your software licensing information and recovery disks. Our repair technicians are authorized to service properly licensed software only.
Third Party Links:
The SCOTTpc.com website contains links to third party web sites considered appropriate and relevant. By using this website you understand and agree that SCOTTpc.com is not responsible for the content of third party websites.